Your privacy is our priority. Learn how b9 casino collects, uses, and protects your personal information in a transparent and responsible manner.
B9 casino upholds strict data protection standards so you can play with peace of mind, free from the risk of information breaches.
All data transmitted between your device and b9 casino servers is protected by industry-standard encryption. Your information cannot be read by any external party.
B9 casino will not sell, rent, or disclose your personal information to third parties for advertising or marketing purposes without your consent.
You have the right to access, correct, and request deletion of your personal data at any time. Requests will be processed within 14 business days.
Your data is stored in high-grade data centres with multi-layered physical and digital access controls. Only authorised personnel may access sensitive information.
We only use cookies necessary for core platform functionality and optional cookies that require your consent. You can manage your cookie settings at any time.
In the event of any security incident involving your data, b9 casino will notify you within 72 hours and take immediate remedial action.
As a b9 casino member, you have full rights over your personal data in accordance with the latest data protection standards.
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete personal information.
Request deletion of your personal data under certain circumstances.
Restrict the processing of your data while a dispute is being resolved.
Receive your data in a structured format for transfer to another platform.
Object to the processing of your data for direct marketing purposes.
Important Note: This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy by using the b9 casino platform, you agree to this policy.
B9 casino ("we", "Platform") is committed to protecting the privacy and security of personal information of every member who uses our services. This Privacy Policy clearly explains how we collect, store, use, and disclose your personal data when you visit or use the b9 casino platform at b9casino.wine.
We understand how important your trust is to us. That is why every data handling process is carried out transparently, responsibly, and in accordance with the latest data protection standards. We do not take privacy lightly — it is a fundamental part of how we operate.
This Policy applies to all users of the b9 casino platform, including general visitors, registered members, and those using the b9 casino mobile app.
B9 casino collects several types of information depending on how you interact with our platform. This information is collected directly from you, automatically through tracking technologies, and in some cases from trusted third-party sources.
| Data Categories | Type of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Account registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account details, deposit & withdrawal records | Financial transactions |
| Technical Data | IP address, device type, browser, operating system | Automatically during use |
| Game Data | Betting history, win/loss records, play time | Activity on the platform |
| Communication Data | Customer support logs, feedback, complaints | Interactions with the support team |
Every piece of information we collect is used for clear and legitimate purposes. b9 casino will not use your data for any other purpose without notifying you in advance.
For marketing and promotional communications, we will only send you information about b9 casino offers if you have opted in during registration or through your account settings.
B9 casino does not sell or rent your personal information to any third party. However, in certain situations, we may need to share your information with the following parties:
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. They are not allowed to disclose or use your information for their own interests.
B9 casino retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
Generally, account records of active members are retained throughout the duration of membership. After an account is closed, certain information such as financial transaction records and KYC logs will be retained for five (5) years for anti-money laundering compliance purposes.
Data that is no longer required will be securely deleted or anonymised using methods that ensure it cannot be recovered by any party.
B9 casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.
You can manage or disable non-essential cookies through your browser settings at any time. However, disabling certain cookies may affect some platform functionality.
We employ a comprehensive range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or accidental disclosure.
While we take all reasonable precautions, no security system is entirely foolproof. We encourage you to also take protective measures such as using a strong password and not sharing your login credentials.
As a b9 casino member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat or email.
All privacy rights requests will be processed within 14 business days from the date of receipt.
In the course of normal operations, b9 casino does not disclose your personal information to external parties except in the situations outlined in Section 4. All cross-border data transfers, where applicable, are subject to adequate contractual protections and compliance with relevant laws.
The b9 casino website may contain links to third-party services such as game providers. b9 casino is not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies separately.
B9 casino services are exclusively for individuals aged 18 years and above. We do not knowingly collect or store any personal information from minors.
If we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you have reason to believe that a child has registered on our platform, please contact us immediately.
B9 casino reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will take effect immediately upon publication on this website.
For significant amendments, we will notify you via a prominently displayed notice on the platform or by email to the address registered in your account. We encourage you to review this page from time to time to stay informed about how we protect your information.
Your continued use of the b9 casino platform after any amendments take effect indicates your acceptance of and agreement to the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.
You may also refer to FAQ page for answers to frequently asked questions about privacy and account management.
Your privacy protected, your data secured. Register a b9 casino account today and enjoy over 2,000 games with top-grade encryption security and 24/7 customer support in Bahasa Melayu.